The Dualway Group Irish, privately-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality

Vision To be a vibrant force in the world of transport and tourism by transporting customer experiences to new heights.

Mission The Dualway Group is an innovative transport and tourism company caring for the needs of its customers, employees and affiliates…. through its commitment to safety, positive teamwork, and the friendly delivery of exceptional products and services.

The Dualway Group is Irish, privately-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality

Customer Focused Customers come first

Safety Focused Safety is never compromised

Quality through Excellence Delivering excellence by providing consistent Quality products and services and immaculately presented staff, vehicles and premises

Success Oriented Achieving customer and industry recognition as market leader, having fun at work and maintaining profitability

Eco/ Socially Aware Protecting the environment for future generations and remaining committed to involved charitable fundraising activity

Innovative - visionary, trailblazing and resourceful By being creative in your thoughts and actions

Celtic Warrior Spirited Passionate about your country and courageous enough to take on the unknown

Award winning family run company operating since 1979 in Dublin passenger transport and tourism.

Starting as a small one man operation, Dualway has expanded slowly over three decades into a family run transport and sightseeing operation today operating two global brands and employing a team of 150.

Since 2004 Dualway has received four Service Excellence Awards from Failte Ireland, recognising its ongoing commitment to customer service excellence. In 2007 The Group was recognised for innovation and awarded the Dublin Tourism Business Award in the Tourism/Transport sector for being the first operator to introduce a multilingual tour to Dublin.

In 2012 The Dualway Group became the first transport operator in Europe to achieve Level 4 Business Excellence from EFQM (European Foundation for Quality Management) and were among the first companies to receive the Ireland Excellence Award for quality in 2013. The Dualway Group was recognised with the 2013 coveted industry Award for Safety by Fleet Coach & Bus.

The Dualway Group has a systematic fleet rejuvenation plan in place; the provides state of the art user friendly multilingual technology; delivers ongoing team training to ensure customer service excellence; and works to a continuous improvement philosophy towards being recognised as an employer of choice, a low emissions operator and a Best Practice organisation.

The Dualway Group Graduate Program 2014 We hire for attitude and train for success.

The 2014 Graduate program offers a Graduate (Level 7 or above) the opportunity to join a fast paced dynamic company on a 12 month fixed term contract. Develop or build on your experience in planning, logistics, customer service, scheduling and on the spot problem solving! You will spend the first 9 months of the program training and working in the nerve centre of our company – the operations department.

Join the Operations team who manage the 50 vehicles and 70 drivers who work an array of diverse duties.....from city tours, scheduled day tours, scheduled orbital services, private coach hire, wedding transfers... You will become an integral part of this team and contribute daily to the successful running of the operation.

For the last 3 months of the program, you can spread your wings and work in another function within the organisation choosing from....Sales and Marketing, Finance or Human Resources.To register your interest in our Graduate Program, please submit your CV and cover letter to dualwayhr@gmail.com We look forward to hearing from you soon!

"Protecting the environment for future generations" One of the core values Dualway holds close to its heart is to work as a sustainable, green organisation. As a transport company Dualway reduces the number of cars on the roads by operating its scheduled services and school runs.

Environmental Policy - Dualway Fleet: Dualway is committed to its team and its community. That’s why Dualway is striving to operate as a near zero emission operator. Dualway’s fleet is minimum Euro 2 low emmissions with 50% of its fleet Euro 4 or above making it one of the greenest fleets in Dublin. The Group commitment to the reduction in fuel usage has led to its acquisition of a depot close to the city centre and driver refresher courses focus closely on driving with fuel efficiency in mind with a target to reduce fuel waste by 15% per annum.

Environmental Policy - Dualway Depot: Dualway has undergone an energy survey by SEI has worked through 2010 to manage energy consumption throughout the organisation. Following their recommendations the depot has been upgraded to maximise energy efficiency and reduce waste. Measures taken to date include:

• Switching to Airtricity
• Full insulation to regulation standard of offices and team canteen
• Energy efficient lighting
• Reduction in fuel usage by 15% using most fuel efficient route planning, new depot, driver training and newer vehicles

A wholly Irish owned and family-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality.

Coach Hire With its professional, friendly and immaculately groomed team and its fleet of vehicles ranging from 29 to 80 seaters, Dualway’s knowledge and experience in the transport and hospitality industry ensures that every aspect of your event, from the booking stage to transport on the day, will be in good hands.

Sightseeing Tours City Sightseeing - top bus tours offer the perfect way to enjoy city sightseeing. Operating in over 90 destinations around the globe, the Dualway Group own and operate the City Sightseeing brand in Dublin carrying 300,000 Dublin visitors annually on its sightseeing tours.

Gray Line - operating in over 150 destinations and 6 continents worldwide, the Dualway Group own and operate the Gray Line Ireland license offering a diversity of day and extended tours to suit to every visitor taste.

Dublin Visitor Centre The Dublin Visitor Centre, owned and operated by the Dualway Group, provides information on top attractions, things to do in Dublin and around Ireland, by the friendliest visitor information team in the Dublin. The Dublin Visitor Centre team have tried and tested and put together Dublin’s best activities and tips to ensure that visitors to Dublin get the best experience to suit their budget and time

Awards

• Fleet Coach & Bus Safety Award 2013
• Ireland Excellence Award 2012
• EFQM Level 4 2012
• City Sightseeing Worldwide Tour Operator 2011